At ssangg.com, we are committed to delivering high-quality, handcrafted clothing that celebrates tradition and craftsmanship. We hope you love your purchase, but if for any reason you’re not fully satisfied, please review our return policy below:

  1. Eligibility for Returns
    Due to the unique, handcrafted nature of our products, we do not accept returns for minor variations in color, stitching, or embellishments, as these are part of the handmade process and add to the individuality of each piece.
    Returns are only accepted for items that are damaged, defective, or significantly different from the description provided on our website.
  2. Color and Material Disclaimer
    Please note that slight color variations may occur due to natural dyes, lighting during photography, and differences in screen displays. These variations are not considered defects and do not qualify for returns.
  3. Return Window
    If your item is eligible for a return (damaged or defective), you must contact us within 7 days of receiving your order to initiate the return process.
    Returns requested after 7 days of receiving the item will not be accepted.
  4. Non-Returnable Items
    Items purchased on sale or with a discount code are final sale and are not eligible for returns, unless damaged or defective upon receipt.
    Custom-made or personalized items are non-returnable unless they arrive damaged.
  5. How to Initiate a Return
    To start a return, please contact our customer service at [insert email address] with your order number and photos of the item showing the defect or damage.
    Once your return request is approved, we will provide instructions for returning the item.
  6. Condition of Returned Items
    Items must be returned in their original, unused condition with all tags and packaging intact. Any signs of wear, alterations, or damage caused by the customer will disqualify the item from being eligible for a return.
  7. Refund Process
    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method. Please note that shipping fees are non-refundable.
  8. Shipping Costs for Returns
    You will be responsible for the return shipping costs, except in cases where the item is confirmed to be defective or damaged.
    We want to make sure your shopping experience with ssangg.com is smooth and enjoyable. If you have any questions or concerns about our return policy, feel free to reach out to us at Sandeepghuman2612@gmail.com.